Privacy Policy

Effective Date: 15 June 2025
Company: ONVOturkey (ONVO Sağlık ve Turizm Hizmetleri)
Website: https://onvoturkey.com
Contact: info@onvoturkey.com

1. Introduction

ONVOturkey (“we”, “us”, “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or interact with onvoturkey.com and our related services.

2. What Information We Collect

a) Personal Information You Provide

When you contact us, fill out a form, or request a consultation, we may collect:

  • Full name

  • Email address

  • Phone number

  • Country of residence

  • Medical condition and travel preferences (optional and only with consent)

b) Automatically Collected Information

We may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on our site
    (using tools such as Google Analytics)

3. How We Use Your Information

We may use your data to:

  • Respond to inquiries and provide service information

  • Schedule medical consultations and travel assistance

  • Improve our website and services

  • Send updates and promotional materials (only if you opt-in)

  • Ensure site security and fraud prevention

4. Legal Basis for Processing

We process your data based on:

  • Your consent (e.g. submitting a contact form)

  • Legitimate interest (e.g. site improvement, communication)

  • Legal obligations (when applicable under Turkish law)

5. Sharing of Information

We do not sell your personal data. We may share your information only with:

  • Partner medical institutions (with your explicit consent)

  • Travel and accommodation partners (if needed and approved by you)

  • Service providers that help us operate the site (e.g. hosting, analytics)
    All partners are contractually obligated to protect your data.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes stated in this policy, or as required by law. You may request deletion at any time.

7. Your Rights

You have the right to:

  • Access your personal data

  • Correct or update your data

  • Request deletion (“right to be forgotten”)

  • Withdraw consent

  • Object to data processing

  • Lodge a complaint with your local data authority

To exercise your rights, contact us at info@onvoturkey.com

8. Cookies and Tracking

We use cookies for:

  • Website functionality

  • Performance analytics

  • Personalized user experience
    You can manage or disable cookies via your browser settings. See our Cookie Policy for more.

9. Data Security

We implement strong security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

10. International Data Transfers

As a global service, your information may be stored or processed outside your home country. We ensure all data transfers comply with applicable laws and safeguards.

11. Children’s Privacy

Our website is not intended for users under the age of 18. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Effective Date” above.

13. Contact

For any questions or concerns about this policy, please contact:
📧 info@onvoturkey.com